Sales Operations
A critical success factor in field team performance
Sales Operations is more than a back-office function, it’s the backbone of support for field sales teams and critical to their success.
Our Sales Operations teams specialize in recruitment, training and deployment, management and monitoring, integration with compliance and Human Resources, Training and Development, Incentive Compensation, Analytics, Reporting and Fleet Management for pharmaceutical companies.
Our experience and disciplined approach means your pharmaceutical sales team will get the support they need to succeed.
Managing compliance, quality, speed and efficiency at scale
Our sales operations infrastructure provides you with custom solutions and an integrated service offering that is fully equipped to manage all necessary support functions for promotional and non-promotional field teams (MSLs and Nurses, Reimbursement Specialists and Managed Markets ) and to keep you well-informed on field team performance.
Our comprehensive compliance resources and expertise through the product commercialization lifecycle includes:
- Pre-Launch Activities – Client meetings, project-specific business rules, customized training modules, policies and SOPs
- Launch Activities – Online and live training
- Ongoing Activities – New hire/backfill training, ongoing updates (policies, business rules); CIA & certification trainings, Sunshine reporting
- Enforcement & Monitoring – Effective lines of communications, anonymous hotline, investigation policy
A closer look at what we deliver
- Operations Management -- Project and field ops management; customer requirements; process and change controls
- Field Technology – CRM services, CLM/marketing, travel/expense; email trigger; custom tools
- Data Management – Third party/customer data integration; sunshine/aggregate spend reporting
- Business & Intelligence – Targeting & Alignments; Analytics & Reporting; Incentive Compensation
- Quality Management – Software testing/validation; SOPs; quality control/monitoring
- Field Support – Fleet; hardware; help desk; tech training; samples management; engagement center
What’s your biggest sales operations challenge?
Spotlight on Learning Solutions from Syneos Health®
Our Training and Learning Solutions team has delivered practical, high-impact training programs to 10,000+ life sciences employees in the last 5 years. Find out why we are the chosen partner for integrated, specialized learning solutions by healthcare organizations worldwide.
