About the client - mid-tier U.S. biopharmaceutical company conducting:

  • 7 studies
  • 1,800+ sites
  • ~3,600 subjects
  • ~35 countries

Studies were large and complex with a global footprint in need of efficient investigator payment processes.



Investigator payments were managed manually through client’s in-house Accounts Payable which resulted in:

  • Delayed payments
  • Low site satisfaction
  • Sites refusing to participate in further study activitiesuntil payments were received



  • Client outsourced all investigator payments and relatedservices to Syneos Health
  • Syneos Health migrated the studies to its core,automated process, enabling accurate payments
  • Sponsor received monthly accrual, paid, and forecastreports for full transparency, previously nonexistent


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